DiverseMinds

 Introduction For our human-computer interaction project, our group designed the UUM Bus Tracking App. If you study at Universiti Utara Malaysia, you probably know the daily struggle of standing at the bus stop in the heat, having absolutely no idea when the shuttle is arriving, and then watching it drive past you because it is already completely full. We built a clickable Figma prototype to try and solve this problem by giving students a centralized place to see live tracking, route schedules, and crowd levels. But an interface design is only successful if exhausted students can actually use it without getting frustrated. That is exactly why we ran usability testing. Usability testing is basically just putting the app in front of real people and watching them try to navigate it without us helping them. We primarily wanted to measure task success, which simply means whether they could finish what we asked them to do without giving up, and time on task, which is how many seconds the...